We respect privacy and your rights to control your personal data. Our principle guidelines are simple. We will be clear about the data we collect and why. Your data is sacredly protected by us. We do not and will not sell your data to third parties.
This Privacy Statement (the ‘Statement’) explains the personal information we collect from you, either directly or indirectly, and how we will use it. Personal information is any information that can be used to identify you or that we can link to you. The Statement also elaborates on the choices you can make about the data we collect, and how you can control these decisions. It applies to all products offered by TIBO (‘TIBO Product(s)’), including our TIBO control app (‘ TIBO app’ or ‘app’). It also applies to any TIBO-controlled websites. Please read this Statement carefully to understand how TIBO may collect, use and share your personal information. The terms ‘we’, ‘us’, or ‘ TIBO ‘ are each intended as reference to TIBO Ltd.
The Types of Personal Information We Collect
Information you provide to us
We collect information you voluntarily provide to us, such as your name, phone number and email address; for instance, when you want to learn more about TIBO Products and Services or when you contact our Customer Care group for assistance with your TIBO Products.
Information we collect automatically
We automatically collect information about you, such as Functional Data (as defined below) about your use of your TIBO Product or information collected by using cookies and similar technologies when you use, access, or interact with us via our websites or app. We may, for example, collect information about the type of device you use to access our websites, the operating system and version, your IP address, your general geographic location as indicated by your IP address, your browser type, the webpages you view on our websites, and whether and how you interact with content available on our websites.
Information obtained from other sources
We may receive information about you from other sources, including third parties, such as music service partners and partners with whom we offer co-branded services or engage in joint-marketing activities. We may also receive information about you from social media platforms, for instance, when you interact with us on those platforms. We protect data obtained from third parties according to the practices described in this Statement and we also apply any additional restrictions imposed by the source of data.
Customer Interactions with TIBO
To make the information in this Statement easy to understand, we have highlighted different occasions when TIBO could potentially collect personal information from customers. The customer interactions with TIBO are broken down into the following segments:
Learning about TIBO
As you gather more information about TIBO, you may virtually or physically visit a site that we own. Examples include browsing our website, calling our in-house sales representatives, physically visiting a TIBO-owned store or attending TIBO-sponsored events. To learn more about TIBO Products, you may voluntarily provide personal information, such as your name and email address during these interactions. We may also collect information about you online via cookies or similar technologies when you visit our websites.
We collect: name, email address, IP address, and information provided by cookies or similar technology.
Why: We use this information to share news about events and products offered by TIBO. Additionally, the IP address helps us to understand geographic information about our website visitors better, so that we can improve our website for everyone. It is our legitimate interest to process your personal data for these purposes.
Buying TIBO Products
Once you have decided to buy a TIBO Product, we offer a way for customers to buy directly from us at www. TIBO-audio.com or www.tibo-electronics.com or at a TIBO retail stores. When you buy from us, you may be asked to provide information so that we can complete your purchase.
We collect: your name, phone number (optional), email address, delivery/shipping address, and payment information.
Why: We use this information to complete your transaction, carry out any follow up with you about your purchase, help with any delivery issues, handle returns, and other issues related to the purchase of TIBO Products. Processing your personal data for this purpose is necessary for the performance of the agreement we have with you. Please note, we do not store any payment or credit card information. We only use payment information in connection with the purchase of TIBO Products.
Registering your TIBO Smart Audio System
Once you receive your TIBO Products, you will be required to connect your Product to a network at home. Each TIBO Smart Audio Product needs to be connected to the internet for set-up. As part of the initial set-up, you will be asked to download the TIBO control app either from our website or a third-party website, such as the Chrome Web Store. The TIBO app allows you to control your TIBO Smart Audio Products from the device of your choice (for example your phone or tablet).
As part of registering your TIBO Product, the app will prompt you to enter information such as location data (country, postcode). It is required to provide this information to register your TIBO Smart Audio system.
Why: We collect this information to help get your TIBO Product working securely (which helps prevent unauthorised access to your TIBO Products or home network) and to make sure that we enable you to select the right music service options based on your geographic location (e.g. radio stations available in your country). This processing is necessary for the performance of the contract we have with you. We also use your email to send you TIBO-related notifications, such as promotional messages, software updates, information about TIBO Products and/or Services, and to share exciting TIBO news and Product offerings. It is our legitimate interest to process your personal data for these purposes.
Using TIBO Products
There are three main reasons we collect information from your TIBO Products: (1) to offer you music services or other audio content choices (e.g. tv or games) which is necessary for the performance of the agreement we have with you, (2) to offer you control over your TIBO Smart Audio system which is necessary for the performance of the agreement we have with you, and (3) to make your TIBO Products better over time which is our legitimate interest.
Using TIBO Products involves selecting audio content to play in the rooms of your choice. Although you can play free internet radio or music files stored locally on your home network (for example on your computer’s hard drive), most TIBO owners prefer to add a streaming music service for playback via their TIBO Products. Examples include Spotify, and other audio content services. The addition of any of these music services requires you to link your individual music service to your TIBO system. Once you have started playing music or other audio content on your TIBO Products, the data we receive is dependent on your preferences.
This data is absolutely necessary for your TIBO Product to perform its basic functions in a secure way and you will not be able to opt out from this data collection, sharing and/or processing if you want to continue to use your TIBO Products.
We collect Registration data:
This data includes your email address, location, language preference, Product serial number, IP address, and TIBO account login information (as described above).
Why we collect Functional Data: We collect this information to help ensure that your Products are working properly, to provide you with customer support, to honour your audio preferences, and to guide product improvement and customer support decisions. We also collect this information to guide product improvement and customer support decisions which is our legitimate interest.
Getting Help from TIBO
From time to time, you may decide to contact our Customer Care group for assistance with your TIBO Products. To be able to offer you the best service possible, we may collect certain data from you or your TIBO Products.
We collect: This may include contact information, such as your name, email address, phone number, social media identifiers (if you contact us using a social media channel), and the content of your chats and other communications with TIBO Customer Support (including, in some cases, voice recording if you call Customer Care).
Why: We collect this information to give you the best and most efficient customer support possible. For instance, for customer inquiries and technical questions, we use contact information to respond to the customer in their preferred channel (phone, email, social). For technical problems, we use system diagnostic data to effectively troubleshoot the issue. For product returns and/or exchanges, we use contact information to ensure successful product receipt and/or delivery. Using these types of data is necessary to fulfil the agreement we have with you.
How We Use Personal Information
TIBO uses the data we collect to provide you with the Products and Services we offer, which includes using data to improve and personalise your experiences. We also use the data to communicate with you, for example, informing you about your account, new products or services available, security and other types of updates.
TIBO uses the data for the following purposes:
- Providing our Product Experience
- Customer Support
- Product Improvement
- Security, Safety, and Dispute Resolution
- Business Operations
- Communication, Marketing and Advertising
Providing our Product Experience
We use data to provide, operate, support and improve the TIBO Products and Services we offer to ensure our customers can listen as effortlessly as possible. This processing is necessary for the performance of the agreement we have with you.
We use data to respond to customer enquiries, diagnose Product problems, repair customers’ TIBO Products and provide other customer care and support services. This processing is necessary for the performance of the agreement we have with you, as well as to serve our legitimate interest.
We continually use data for research purposes and to develop and improve our TIBO Products and Services, including maintaining and improving the performance of our TIBO Products and Services, developing and adding new features or capabilities, such as using error reports to improve security features, using search queries and clicks to improve the relevance of search results and using usage data to determine what new features to prioritise. This processing is necessary to serve our legitimate interest.
Security, Safety, and Dispute Resolution
We use data to protect the security and safety of our TIBO Products and our customers, to detect and prevent fraud, to resolve disputes and enforce our agreements. This processing is necessary to serve our legitimate interest.
We use data to develop aggregate analysis and business intelligence that enable us to operate, protect, make informed decisions, and report on the performance of our business. This processing is necessary to serve our legitimate interest.
Communication, Marketing and Advertising
We use the data we collect to deliver and personalise our communications with you. For example, we may contact you by email or other means of electronic communication (including through the TIBO app) to inform you about new TIBO Products or Services, new music services available in your area, security or software updates, update you on a support issue, invite you to take part in a survey. This processing is necessary to serve our legitimate interest. For more information on this, please visit The Legal Bases for Using Personal Information.
How We May Share Personal Information
TIBO does not and will not sell personal information about our customers. We only disclose your data as authorised in this Statement. We may share information with the following types of third parties.
Third Party Vendors
TIBO uses a variety of third-party vendors to carry out services like websites management and hosting, cloud-related services, online Product purchases and delivery, credit card processing, and email communications. We only share your personal data as necessary, such as to complete a transaction or to provide a Product or Service you have requested or authorised, and only with vendors or agents working on our behalf for the purposes described in this Statement. In this case, your personal information will be shared with these agents or contractors but only for the purpose of performing services on behalf of TIBO and in accordance with this Statement. It is our legitimate interest to share information with these parties for these purposes.
TIBO-controlled affiliates and subsidiaries
We share information with TIBO-controlled affiliates and subsidiaries for business purposes, such as internal administration, promoting TIBO Products, and providing customers with our TIBO Products and Services. It is our legitimate interest to share information with these parties for these purposes.
Compelled Disclosure and Law Enforcement
When legally required, strictly necessary for the performance of the services or to protect our rights, or the rights of our affiliates or users, we disclose your personal information to law enforcement authorities, investigative organisations, our affiliates, or in legal proceedings. We will share your personal information when we believe in good faith that it is necessary for us to do so in order to comply with a legal obligation under applicable law or to respond to a valid legal process (e.g. a search warrant, a court order, or a subpoena).
Sale or Merger
We may share your personal information in the event of a merger, acquisition, or sale of all or a portion of our assets. Of course, we shall notify you via email and/or a prominent notice on our website and inform you of your rights.
Sharing and Disclosure of Aggregate Data
We share data in aggregate form and/or in a form which does not enable the recipient of such data to identify you, with third parties, for example, for industry analysis.
Please note, our Products include links to Products or applications of third parties whose privacy practices may differ from TIBO. If you provide personal data to any of those third parties or their products, your data is governed by their privacy statements, and we encourage you to read these privacy statements carefully.
When sharing data with third parties, your personal information may be transferred to countries where data protection laws may provide a lower standard of protection for your personal information than your country. We take great care in protecting your personal information and have put in place adequate mechanisms to protect it when it is transferred internationally. We will transfer your personal information in compliance with applicable data protection laws and will implement suitable safeguards to ensure that your personal information is adequately secured by any third party that will access your information (for instance, by using the Standard Contractual Clauses as approved by the European Commission).
The Legal Bases for Using Personal Information
There are different legal bases that we rely on to use your personal information, namely:
Performance of a contract
The use of your personal information may be necessary to perform the agreement you have with us. For example, to complete your purchase of your TIBO Product, to register and maintain your account, to help with delivery issues, to handle returns, to register your TIBO system, and to make sure that your TIBO Product performs its basic functions in a secure way, or to respond to your requests.
We may use your personal information for our legitimate interests. For example, we rely on our legitimate interest to analyse and improve our TIBO Products and Services and the content on our websites and app, to send you notifications about software updates or information about TIBO Products and Services, and to use your relevant personal data for administrative purposes and for fraud detection and prevention. Furthermore, except where consent is required under applicable local law, we rely on our legitimate interest to send you relevant marketing communications.
When using personal data to serve our legitimate interests, we will always balance your rights and interests in the protection of your personal data against our rights and interests.
Security, Storage and Retention of Personal Information We Collect
TIBO is committed to protecting the security of your personal information. However, whilst we take reasonable precautions to guard the personal information we collect, no security system is impenetrable.
We use a variety of appropriate technical and organisational measures and industry standards to protect your personal information and help prevent information about you from loss, theft, misuse, and unauthorised access, disclosure, alteration, and destruction. For example, we store the personal data you provide on computer systems that have limited access and that are in controlled facilities.
Personal data collected by TIBO may be stored and processed in your region, in the United Kingdom (for example, in our major data centres), or in any other country where TIBO or its affiliates, subsidiaries or service providers are located or maintain facilities. TIBO has put in place adequate mechanisms to protect personal information when it is transferred internationally, for example by using the Standard Contractual Clauses as approved by the European Commission.
TIBO will retain your personal information:
- for as long as we have a customer relationship with you and/or as necessary to enable you to use the website and/or your TIBO Product(s);
- for the period required to provide services that you request from us;
- for the period required to provide marketing or other promotional materials that you request from us;
- to comply with our legal obligations, including requirements of regulators and governmental agencies that have authority over us, such as tax and/or accounting obligations, which usually require retaining certain transaction data for periods between 7 and 10 years after a transaction has occurred;
- for period required to resolve disputes with any parties and/or to investigate or defend against potential legal claims; and
- otherwise as necessary to allow us to conduct our business in compliance with applicable laws and regulations.
All personal information we retain will be subject to this Privacy Statement and our internal retention guidelines. TIBO will delete your personal data when it is no longer required for the abovementioned purposes. If there is any personal data that, for technical reasons, we are unable to delete entirely from our systems, TIBO will implement appropriate measures to prevent any further processing or use of such data.
Your Rights and Choices
We want you to be in control of how your personal information is used by us. Subject to local law, you can do this in the following ways:
- you can ask us for a copy of the personal information we hold about you;
- you can inform us of any changes to your personal information, or if you want us to correct any of the personal information, we hold about you;
- in certain situations, you can ask us to erase, block or restrict the personal information we hold about you, or object to particular ways in which we are using your personal information; and
- in certain situations, you can also ask us to send the personal information you have given us to a third party.
Where we are using your personal information on the basis of your consent, you are entitled to withdraw that consent at any time. Moreover, where we process your personal information based on legitimate interest or the public interest, you have the right to object at any time to that use of your personal information.
We rely on you to ensure that your personal information is complete, accurate, and up to date.
We will respond to your request as soon as possible but certainly within 30 days.
Your Communication, Marketing and Advertising Preferences
You can opt out of receiving direct marketing communications from TIBO by following the instructions included in every email sent to you, via the “Unsubscribe” tab.
Please note, regardless of your communication settings, we will continue to communicate with you regarding changes to terms and conditions, policy updates, TIBO Product software updates, routine customer service messages such as information about current or past purchase, delivery of products, service interruptions, data breaches, or other significant information about a Product you own, such as discontinuation of support or safety issues.
A cookie is a small data file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookie allows that site to recognise your browser. The length of time a cookie will stay on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. TIBO uses both types of cookies. Session cookies will only stay on your device until you stop browsing. Persistent cookies stay on your computer or mobile device until they expire or are deleted. We use the following types of cookies on our website.
- Strictly necessary cookies. These cookies are essential for you to browse our website and use its features. Without these cookies, services like shopping baskets cannot be provided.
- Performance cookies. These cookies collect information about how you use our websites. This data may be used to help optimize our website and make it easier for you to navigate.
- Functional cookies. These cookies allow our websites to remember choices you make whilst browsing and personalise your experience. We may store your geographic location in a cookie for instance, to ensure that we show you the website relevant to your area.
- Third Party cookies. Third party cookies are those placed by websites and/or parties other than TIBO. These cookies may be used on our website to improve our products or services or to help us provide more relevant advertising. These cookies are subject to the respective privacy policies for these external services, for example, Facebook Data Use Policy.
- Analytics cookies. We use analytics cookies, like those offered by Google Analytics, to help us understand things like how long a visitor stays on our website, what pages they find most useful, and how they arrived at TIBO.com. To learn more about Google Analytics and your data, visit this Google webpage.
How to Control Cookie Settings
if you limit the ability of websites to set cookies, you may impact your overall user experience. Some browsers offer a “Do Not Track” (“DNT”) signal whereby you can indicate your preference regarding tracking and cross-site tracking. Although we do not currently employ technology that recognises DNT signals, we will only process your personal data in accordance with this Statement. Below you can learn about how to control cookie settings on popular web browsers:
In addition to cookies, we sometimes use small graphic images known as ‘pixels’ (also known as web beacons, clear GIFs, or pixel tags). We use pixels in our email communications to you (if you have selected to receive such communications) to help us to understand whether our email communication has been viewed. We also use third-party pixels (such as those from Google, Facebook, and other advertising networks) to help us provide advertising that is relevant to your interests.
How to Contact Us
If you have any questions about the use of your personal information, please send an email to email@example.com.
Changes to Our Privacy Statement
TIBO may modify or update this Statement when necessary, to reflect customer feedback and changes in our TIBO Products and Service. Please review it regularly. When we update this Statement, we will revise the ‘Last Update’ date at the top of the Statement. If there are material changes to the Statement or in how TIBO uses your personal data, we will inform you either by posting a notice of such changes, prior to them taking place, or by directly sending you a notification. We encourage you to regularly review this Statement to learn more about how TIBO is using and protecting your information.