We will send the products to the address you state when placing the order. We will deliver the products by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within 30 days of the date of the Dispatch Confirmation, unless there are exceptional circumstances. Once the products have been delivered, they are your responsibility and at your risk. If the products are lost or damaged in transit, please let us know as soon as possible.
Return policy: Before returning products to us, you must keep them in your possession and must take reasonable care of them. When you return products to us (for instance, because you are a consumer and have cancelled the Contract between us within 14 working days of receipt of the products, or because you claim that the products are defective within 50 working days of receipt, we will examine the returned products and will notify you of whether you are entitled to a refund. We will notify you by email and within a reasonable period of time. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible. In any case, we will process the refund within 14 days of the day we received your cancellation or the day we confirmed to you via email that you were entitled to a refund for delivery of the defective products. Products returned by you because of a defect from new, will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us. If you are a consumer and have used the right to cancel (set out above) to cancel the Contract between us within 14 working days of receiving the products, we will refund you in full, including the cost of sending the item to you.
TIBO Ltd, Inc. (“TIBO Ltd”) warrants to the end-user customer that the TIBO Ltd-branded hardware products will be free from defects in materials and workmanship for a period of ONE (1) YEAR from the date of retail purchase from a TIBO Ltd Authorized Dealer by the original end-user purchaser, with the exceptions, exclusions and limitations stated in this Limited Warranty.
This Limited Warranty applies only to TIBO Ltd-branded hardware products manufactured by, for or on behalf of TIBO Ltd. This Limited Warranty applies only to the original retail purchase of the product, and only to products purchased and used in the UK.