I can’t find any BBC radio stations when using TuneIn radio from TIBO app…
Unfortunately as of the 30th of September 2019, the BBC pulled all of its stations from the service TuneIn radio. This was due to a disagreement with licensing terms. We are looking into alternative solutions to try and still have BBC stations available on our TIBO app as we realise that 90% of our customers listen to BBC stations when using our products. Please bear with us during this time.
What is the Wi-Fi password of my TIBO product?
The Wi-Fi password for all of TIBO’s products is smart-audio.
Can I turn down / turn off the voice commands on TIBO products?
This is not possible at the moment, however there are plans in place to do a software update so that you only hear the voice commands on first time setup.
Can I connect my TIBO product to my computer/laptop over the WiFi?
Yes, this is possible:
- Make sure your product is in WiFi mode and then on your computer/laptop open your network settings and find your TIBO product
- If you’re asked for a password, use “smart-audio”
- Open the web browser on your computer/laptop and type in this exact IP address – http://10.10.10.254
- Find your own router on this site and type in your password
- Finally reconnect your computer/laptop to your own router in network settings
How do I download the TIBO app onto my computer/laptop?
The TIBO app is not compatible with computers/laptops, however you can still stream music to your TIBO product over the WiFi. (See Q2)
How do I stream Deezer/GooglePlay Music/Apple Music to my TIBO product?
At the moment neither of these apps are compatible with the TIBO app but there is a way around this:
- If you are an iOS user, you can use the ‘AirPlay’ function to stream these services over the WiFi and then control via the TIBO app.
- If you are an Android user, switch your product to Bluetooth mode and stream, then open the app to control the product.
Why does my product turn itself off even when playing audio?
All TIBO products come with an auto standby feature where they will turn themselves off after 10 minutes of receiving no audio signal. However sometimes they can be sensitive to a lack of signal.
To solve this, make sure the input source of the audio signal is turned up to the maximum volume level so that your TIBO product is receiving the maximum amount of signal possible. Then control the volume using your TIBO product itself.
Can I turn down / turn off the voice commands on TIBO products?
This is not possible at the moment, however there are plans in place to do a software update so that you only hear the voice commands on first time setup. This will appear on the TIBO app when it is available.
Can I connect the TIBO speakers to my Television?
Yes this is possible depending on what type of outputs your TV has. Pretty much all our speakers come with Bluetooth and 3.5mm Line In connectivity. Therefore if your TV has a headphone port, you can connect via 3.5mm cable to your TIBO speaker. Or if your TV has Bluetooth, you can search the Bluetooth settings and find your TIBO speaker here.
Some of our products even feature an Optical input. This means you can use a digital signal instead of analogue if your TV includes an Optical output.
How can I setup left & right stereo pair with two TIBO speakers?
This is possible using the TIBO app. Simply connect your 2 TIBO speakers to your Wi-Fi and on the Device List page of the app you will see a symbol next to each speaker that says LR. This means that the speakers are currently in stereo mode. Click on this symbol to choose between Left, Right and Stereo audio.
Can I setup a surround system with TIBO products for home cinema experience?
Unfortunately at this moment TIBO products are not equipped with 5.1 surround sound capabilities. We are hoping to add this feature to our app to be used with our products in future.
Which TIBO speaker should I choose for my room?
This mainly comes down to personal preference. We have many different shapes, sizes and colours of speakers to cater for different personal preferences and style of room. However we can recommend the right size of speaker to match the size of the room. See below:
- Small / medium size bedroom – 25W to 40W speaker
- Large bedroom / small office / kitchen or living room – 50W to 100W speaker
- Large office / warehouse floor / large open living area – 100W or higher
How do I setup the multi speakers to play music in every room in my house?
Simply connect all your TIBO speakers to your Wi-Fi, then using the TIBO app you can drag and drop speakers on top of each other to group them together.
You can also press the group button on one of your TIBO speakers and this speaker will pick up all the other speakers that are connected to your Wi-Fi network.
Which TIBO products come with rechargeable battery?
Our portable / rechargeable products are as follows:
- Sphere 2
- Sphere 4
- Sphere 6
- Vogue 1
- Vogue 3
- Choros Porta
Can I turn on / off the TIBO speakers remotely?
This is not possible if your TIBO product does not come with a remote control. Not all of our speakers are remote control operated.
However, using the TIBO app you can set a sleep timer with our speakers. This allows you to automatically put your speaker into standby mode after a minimum time of 10 minutes. Simply click the settings icon of your speaker within the TIBO app to find the sleep timer.
Our speakers will also turn off automatically and enter standby mode after 10 – 15 minutes of receiving no audio signal.
Can I adjust the equalisation settings on my TIBO speaker such as bass or treble?
Unfortunately the only TIBO products in our range that include bass, treble and balance adjustments at the moment are the SIA75 and the TI435 Amplifier. Simply press the shift button on your remote control to access these settings, then adjust the levels using the skip track buttons on the remote control. Press shift once for bass, twice for treble and 3 times for balance.
In future we are looking to add bass, treble and balance adjustments to our TIBO app so that this can be done with our entire range. However this is still in the development process at the moment.
Orders placed before 11:00 AM, will ship* the same working day, free of charge.
All deliveries require a signature.
It is not possible to deliver to freight forwarders, P.O. Boxes, hotels and Army BFPO.
No deliveries can be made on Saturday, Sunday and public holidays.
For countries outside of the EU, customs clearance might add additional transit time.
Questions? Our support team can help
Terms and Conditions apply
* For your data protection additional payment checks may apply, this could cause some delay.