I can’t find any BBC radio stations when using TuneIn radio from TIBO app…
Unfortunately as of the 30th of September 2019, the BBC pulled all of its stations from the service TuneIn radio. This was due to a disagreement with licensing terms. We strongly advise our customers to sign the petition here: https://www.change.org/p/bbc-restore-bbc-radio-streams-to-tunein.
In the meantime you should download the BBC Sounds app. In the IOS app choose “Available Devices” – then choose “Airplay and Bluetooth” – Then choose your Tibo product
What is the Wi-Fi password of my TIBO product?
The Wi-Fi password for all of TIBO’s products is smart-audio.
Can I connect my TIBO product to my computer/laptop over the WiFi?
Yes, this is possible:
- Make sure your product is in WiFi mode and then on your computer/laptop open your network settings and find your TIBO product
- If you’re asked for a password, use “smart-audio”
- Open the web browser on your computer/laptop and type in this exact IP address – http://10.10.10.254
- Find your own router on this site and type in your password
- Finally reconnect your computer/laptop to your own router in network settings
How do I download the TIBO app onto my computer/laptop?
The TIBO app is not compatible with computers/laptops, however you can still stream music to your TIBO product over the WiFi. (See Q2)
How do I stream Deezer/GooglePlay Music/Apple Music to my TIBO product?
At the moment neither of these apps are compatible with the TIBO app but there is a way around this:
- If you are an iOS user, you can use the ‘AirPlay’ function to stream these services over the WiFi and then control via the TIBO app.
- If you are an Android user, switch your product to Bluetooth mode and stream, then open the app to control the product.
Why does my product turn itself off even when playing audio?
All TIBO products come with an auto standby feature where they will turn themselves off after 10 minutes of receiving no audio signal. However sometimes they can be sensitive to a lack of signal.
To solve this, make sure the input source of the audio signal is turned up to the maximum volume level so that your TIBO product is receiving the maximum amount of signal possible. Then control the volume using your TIBO product itself.
Can I turn down / turn off the voice commands on TIBO products?
In order to help our customer setting the products up we have added voice commands to most of our products. We have also made sure that you can not only see what’s happening – but also hear it. These commands can not be removed.
Can I connect the TIBO speakers to my Television?
Yes this is possible depending on what type of outputs your TV has. Pretty much all our speakers come with Bluetooth and 3.5mm Line In connectivity. Therefore if your TV has a headphone port, you can connect via 3.5mm cable to your TIBO speaker. Or if your TV has Bluetooth, you can search the Bluetooth settings and find your TIBO speaker here.
Some of our products even feature an Optical input. This means you can use a digital signal instead of analogue if your TV includes an Optical output.
How can I setup left & right stereo pair with two TIBO speakers?
This is possible using the TIBO app. Simply connect your 2 TIBO speakers to your Wi-Fi and on the Device List page of the app you will see a symbol next to each speaker that says LR. This means that the speakers are currently in stereo mode. Click on this symbol to choose between Left, Right and Stereo audio.
Can I setup a surround system with TIBO products for home cinema experience?
Unfortunately at this moment TIBO products are not equipped with 5.1 surround sound capabilities. We are hoping to add this feature to our app to be used with our products in future.
Which TIBO speaker should I choose for my room?
This mainly comes down to personal preference. We have many different shapes, sizes and colours of speakers to cater for different personal preferences and style of room. However we can recommend the right size of speaker to match the size of the room. See below:
- Small / medium size bedroom – 25W to 40W speaker
- Large bedroom / small office / kitchen or living room – 50W to 100W speaker
- Large office / warehouse floor / large open living area – 100W or higher
How do I setup the multi speakers to play music in every room in my house?
Simply connect all your TIBO speakers to your Wi-Fi, then using the TIBO app you can drag and drop speakers on top of each other to group them together.
You can also press the group button on one of your TIBO speakers and this speaker will pick up all the other speakers that are connected to your Wi-Fi network.
Which TIBO products come with rechargeable battery?
Our portable / rechargeable products are as follows:
- Sphere 2
- Sphere 4
- Sphere 6
- Vogue 1
- Vogue 3
- Choros Porta
Can I turn on / off the TIBO speakers remotely?
Yes – you simply press the pause button in the app and the Tibo speaker will turn itself of after about 10 min. When you want to start playing again you simply press the play button
Can I adjust the equalisation settings on my TIBO speaker such as bass or treble?
Unfortunately the only TIBO products in our range that include bass, treble and balance adjustments at the moment are the SIA75 and the TI435 Amplifier. Simply press the shift button on your remote control to access these settings, then adjust the levels using the skip track buttons on the remote control. Press shift once for bass, twice for treble and 3 times for balance.
In future we are looking to add bass, treble and balance adjustments to our TIBO app so that this can be done with our entire range. However this is still in the development process at the moment.
Orders placed before 11:00 AM, will ship* the same working day, free of charge.
All deliveries require a signature.
It is not possible to deliver to freight forwarders, P.O. Boxes, hotels and Army BFPO.
No deliveries can be made on Saturday, Sunday and public holidays.
For countries outside of the EU, customs clearance might add additional transit time.
Questions? Our support team can help
Terms and Conditions apply
* For your data protection additional payment checks may apply, this could cause some delay.
How do I switch to USB mode on my CDP-435?
You can switch to USB mode by holding down the PLAYMODE button on the front panel for 3 seconds, or on the remote control USB/CD button to switch modes.
How do I control treble, bass and balance on my TI-435 Amp?
Please press the SHIFT button on the remote control to enter treble, bass and balance mode.
Each time the SHIFT is pressed, it will loop through the three modes.
Press the up and down adjustment parameters in the current mode
How do I make sure LAN is preferred to WiFi on my product?
Please connect the LAN cable to your TIBO product and switch on and off the product with the LAN installed and the product will choose LAN instead WiFi
How do I remove the Power On and Power off on my TIBO product?
I you prefer not to hear these voice commands simply press “Play all / Pause all” in the TIBO app. and you will not hear the voices and the product is always ready to play through the app.
There seems to be a delay when I connected my TV through WiFi, why is that?
That’s is down to physics – if you are watching something with your eyes on TV and then the audio has to go to a router and then back to the speaker – there will obviously be a delay. The option TIBO offers is to connect the TV output to either the TIBO SIA-50 or SIA-75 and use a wired pair of main speakers, by doing this there will be no delay and your main system can still be part of your Tibo multiroom set-up.
What does the lights on the TIBO speakers mean?
– Blue = Bluetooth mode
– Green = Line in Mode
– Red – WiFi mode
– Blinking red – not connected to WiFi – set up the product by downloading the TIBO app and follow the instructions
– All three lights blinking – Restoring to factory settings – Install again once the red light is blinking steadily again or wait for the voice prompt
Why is there no full manual included with the product?
The Tibo Smart Audio range of products uses the latest technology and should always be connected to the internet and therefore be subject to new firmware versions as technology evolves. So just like smartphones and tablets etc. we have done our utmost to make the user experience as intuitive as possible.
That is why we only include a Quick Start Guide with the products as all you need to do is really download the TIBO App and press the + button to add the first product to your TIBO multiroom set-up
I have just bought a pair of TIBO Plus speakers and don’t come on.
Don’t worry there is nothing wrong – simply press the volume button on the back of the speaker to start the speaker up manually and then click to chose the desired source.
I can't get my TIBO product working - I have tried everything…..
Press the panik button on the back of the product called WPS for about 10 seconds and the product will start up as a fresh new product.
My TIBO products does not seem to stay in multiroom mode
All TIBO products should start up in the same setup as when you switched the products off. If the products have dropped out it is usually down to the internet connection has dropped out for a period of time.
How do I update my products to use the latest firmware
You should do anything than pressing OK when prompted by the app.
– If you really want to check yourself then you can take the following steps:
1. press the “Settings” button on the Device List for the product you will like to check.
2. Press Speaker info on the following screen
3. Check under firmware that there is no New Showing
4. If you find there is a new firmware version then press it and follow the instructions to install
Can I share the music from Bluetooth device or any connected products connected to line in to my other TIBO products
Yes you can – What you do is:
1. Choose the products you will like to use as the hub to share from
2. Choose any apps to share from the top r change the input source at the button to eg, Bluetooth or Line in etc.
3. Once chosen go back to the device list and move the speakers you will like to play the same source on top of your main hub speaker and you will now hear both playing the same source.